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Stichworte: Good customer service
Which of the following is one of the basic questions that a good mission statement should answer
Which of the following is not a determinant of intensity of rivalry in a given service area:
Which of the following is the process of dividing an organization to offer products and meet the needs of an identifiable customer group?
What is the difference between the balance sheets for manufacturers merchandisers and service providers?
What components of revenues and expenses are differ ent between merchandising and service companies?
Which of the following characteristics should you consider when deciding whether to deploy an application or service to a virtual machine 1 hardware requirements?
In a single-period model, if shortage and excess costs are equal, then the optimum service level is
Which economic law states that as the price of a good increases producers are willing to supply more of the good?
Which of the following causes an increase in the quantity supplied of good X but not the supply of good X?
True or False you cannot design effective security controls without good security policies
Which of the following best describes the difference between merchandise import and service import?
Which of the following statements is true of customer relationship management CRM systems Quizlet
Which of the following is a temporary endeavor undertaken to create a unique service or result?
Do you think rewarding customers has effect on their likelihood of performing their roles effectively?
What is the laws main purpose in imposing the implied covenant of good faith and fair dealing?
What is the combination of retailers to satisfy customer needs and influence their purchase decision?
Are large retailers that offer a limited and a regular assortment of food and general merchandise little service and low prices to the general public and small businesses?
________ is used within a webpage to describe and transfer data between web service applications.
Which of the following lean principles reflects the ability of a customer to move through a process?
What do you call a set of customer or clients who are already using a particular product or service?
In which stage of the project life cycle project the product is delivered to the customer and resources are assigned?
Information taken from warranty cards would be stored in which category of a customer profile?
Is defined as a group of processes in an organization that makes service seamless to customers
Refers to organizations and individuals involved in delivering service as a primary product.
Standing up when customers arrive or approach is an indicator of a customer-focused behavior.
Which customer service attitude related to putting yourself in someone elses shoes and understanding what he or she is feeling?
According to the Bureau of Labor Statistics, there is not a high demand for service-related jobs
Which of the determinants of service quality involves having the customers best interest at heart?
Match each of the following statements to its corresponding element of customer service Quizlet
Is a process of previewing the training program with potential trainees and managers with other customer?
What are the major challenges faced by service industry and how can CRM help to overcome them?
Which type of performance appraisal rating method focuses on particularly good or bad performance?
What is the difference between customer facing processes and business facing processes quizlet?
What term is used to describe when a customer purchase a product with no planning or forethought?
The process of collaborating with suppliers and customers to create offerings that have value
What refers to the amount of money that your customer have to pay in exchange for your product or service?
What do we call it when a nation or individual can produce a good more efficiently than another nation or individual?
When a country can produce a good or service at a lower opportunity cost than another country it is said to have?
What is the ability of a country or company to produce a particular good more efficiently than another country or company?
Is a personality dimension that describes someone who is good natured cooperative and trusting?
What type of scenario would be best served by using a platform as a service (paas) cloud model?
In which service model does the cloud customer have the least responsibility for hardening the os?
A tax placed on a good that is a necessity for consumers will likely generate a tax burden that
What kind of storage is an internet service that provides storage to computer or mobile users?
Which element of the marketing mix refers to a good service or idea that satisfies consumers needs multiple choice question promotion product place price?
What type of marketing communication is used to inform or persuade target audiences of the relative merits of a product service brand or issue?
What is the term used to describe the process of dividing the market and grouping customers based on common traits or characteristics?
What do you call the process of dividing the total market into several groups seeking similar benefits from a product or service and requiring separate marketing mixes?
Which term refers to all the activities involved in making products good and services for customers?
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